In how many days will my order reach me?

We ship the orders from our warehouse in Delhi and they typically are delivered in 3-7 days depending on the distance from Delhi, the mode of payment and product availability. All orders received are generally shipped within 48 hours of being received unless its a weekend. Our warehouse is closed on Saturday & Sunday for the weekend. All orders received after 1 pm on Friday onwards are shipped on Monday.

What if I receive a broken or damaged item?

Firstly, please dont worry. It's our responsibility that your order reaches you in perfect shape. All you have to do is take a picture of the damaged product and send us an email at help@wishingchair.in with your order number and the image of the product. We will replace it for you at the earliest.

Why don't we have first-time discounts?

When we started our store in 2012, we had one single goal: to offer our customers high quality creations at the most value-for-money prices. We have an inhouse design team and no intermediaries or distributors, which allows us to set the best price for you, while also rewarding the expertise of our factories across the country and their employees at fair rates. 90% of our items are designed and manufactured in India - and for prices to be truly fair, they must stay the same all year round. We do not levy huge mark-up margins on our products and therefore frequent discounts offered are not viable or sustainable! That’s why we rarely run sales or promotions. However twice a year, to honour women and mamas, we have a Mother’s day weekend sale, and a mini discount on International Women's Day. If however, you would like to get even better value on our products, join the TWC Wishlist, our loyalty program, where members rack up TWC cred and enjoy discounts, first-access, surprise gifts and our undying gratitude and love.

How does the gift wrap service work?

In your cart, there is a tab called is this a gift. You can leave detailed instructions on the tab about how would you like it gift wrapped as well as the message you would like added. Our warehouse team will gift wrap the products in our signature brand wrapping paper and add a printed message as well. If you have any further instructions, feel free to reach us at help@wishingchair.in

Why do we charge shipping costs?

Currently we charge a Rs.100 shipping charge if your order value is less than Rs.1999, above that it's free. The nature of our products, mostly home accessories - mean they tend to be high volume, heavy and quite fragile. Therefore we spend time and costs on careful packaging - especially of our glassware, ceramics and stoneware. Our shipping partners tend to charge by weight and volume - so our shipping costs are proportionately larger than other categories such as beauty or fashion. While we do absorb most of the delivery cost, we tend to charge a nominal fee to help us offset the logistics cost. We incur a relatively higher shipping cost on lower value items, so if your order is over INR 2000, then shipping is free.